TRUNG TÂM PHỤC VỤ KHÁCH HÀNG
Customer Service Center (CSC) has been known as a place to receives, guides and solves all problems arising from residents in Phu My Hung new urban. CSC established in 2006 with mission to handover of the house or the land to customers, repairing and maintaining residents’ facilities during warranty period.
After more than 11 years operation, CSC has been outreached and enhanced to become a place with full of functional departments which manage, operate and ensure the best condition for the urban area as well as the comfortable living space of residents.
- Reception team: The first team receive and transfer customers’ documents, requests and complaints to responsible departments.
- Hand – over team: Doing the handover work and managing the houses that haven’t sold or handed over.
- Construction management team: Doing the land delivery work to customers, managing self-build houses & interior decoration works in Phu My Hung.
- Complex management team: Checking the complex operation and cooperating with the involved functional depts for maintaining, repairing all equipment, community facilities and any requests or complaints from customers.
- Cashier team: Collecting water, gas and management fees…
- Maintenance team: Maintaining and repairing all equipment related to electricity, water and community facilities.
CSC has organized a complex management team for each complex to takes care, renews and improves the quality of urban as well as to ensure all equipment and community facilities always on the best operation.
Caring to customers’ living in Phu My Hung new urban.
CSC will instruct customers how to apply for water, electricity, gas, cable TV and ADSL and connect with involved functional departments for supplying water – electricity for self-build houses. Besides that CSC also guide customers how to connect with local police station for making basic legal procedures such as household registration, birth certificate…
Building up a civilization city and a culture community
CSC‘s responsible for leading over 30.000 residents building up a civilization city and a culture community. To Phu My Hung new urban, customers will never see winding roads or poor sanitation. As soon as a house purchasing contract is made, customer should be signed a compliance contract about “Regulations for residents” and “ construction regulations” which definite what should and should not be done in Phu My Hung new urban. For example, residents are not allowed to expand the used area or change the exterior decoration that influence on the common beauty of the urban area. The design drawings of self- build houses should be approved by Phu My Hung design studio such as front & back yard, the height, the colors of titles and external walls…The provisions in “Regulations for residents “ contribute to create an organized and self- conscious community because of a civilization city and a culture modern community.
Improving the spiritual social life with the useful cultural activities
Coming to Phu My Hung New Urban on the holidays as Christmas, Luna New Year…., you will be attracted by many entertainment activities such as: cooking, music, painting competition … Our residents always are interested in attending to all activities in which not only help to improve the spiritual social life but also develop the neighbourhood in the PMH community.
With our slogan “Let’s love our sweet home!, so CSC ‘s score value is “Customer is King, your satisfaction is our target”.